Employee Net Promoter Score (eNPS) is a powerful tool for measuring employee satisfaction and loyalty. By asking just a few key questions, organizations can gain insights into how engaged their workforce is and identify areas for improvement. In this blog, we’ll explore essential eNPS questions, their significance, and best practices for implementation.

What is eNPS?

eNPS, adapted from the Net Promoter Score (NPS), is a metric that gauges employee sentiment by asking one fundamental question:

"On a scale of 0 to 10, how likely are you to recommend our company as a great place to work?"

Based on responses, employees are categorized into three groups:

• Promoters (9-10): Highly engaged and loyal employees.
• Passives (7-8): Satisfied but not necessarily enthusiastic.
• Detractors (0-6): Unhappy employees who may discourage others from joining.

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eNPS is calculated using the formula:

$$eNPS=\%\text{Promoters}-\%\text{Detractors}$$

Essential eNPS Questions

While the core eNPS question is simple, supplementing it with additional questions can provide deeper insights. Here are some key eNPS follow-up questions:

1. Why did you give this score?

This open-ended question helps HR teams understand the reasons behind employee sentiment, providing actionable feedback.

2. What’s one thing we can improve to make this a better workplace?

This question helps identify common pain points and areas that need immediate attention.

3. Do you feel valued and recognized at work?

Understanding employees’ feelings about recognition can help refine rewards and appreciation programs.

4. How satisfied are you with growth opportunities in the company?

Career development is a major factor in employee retention and satisfaction. Insights from this question can guide training and promotion policies.

5. How would you describe the company culture?

Company culture influences engagement and productivity. This question helps assess whether employees align with the company’s values.

6. Do you feel your feedback is heard and acted upon?

Employees who feel heard are more likely to be engaged. This question can highlight gaps in communication and responsiveness.

Best Practices for Using eNPS Questions

1. Conduct eNPS Surveys Regularly – Track trends over time to measure progress.
2. Keep It Anonymous – Employees will provide more honest feedback if they know their responses are confidential.
3. Act on Feedback – Employees appreciate when their concerns lead to real changes.
4. Combine with Other Metrics – Use eNPS alongside engagement surveys and performance reviews for a holistic view.
5. Communicate Results Transparently – Share insights with employees and involve them in creating solutions.

Final Thoughts

eNPS questions are an excellent way to gauge employee engagement and improve workplace culture. By asking the right questions and taking meaningful action, companies can foster a loyal, motivated workforce that contributes to long-term success.