Running a successful Shopify store means more than just getting traffic. The real win is converting that traffic into paying customers. But here’s the hard truth: a large chunk of your potential customers leave without completing their purchases. This is called cart abandonment, and it's one of the biggest challenges in eCommerce.

Luckily, there’s a solution—cart abandonment software. These tools are designed to help Shopify merchants bring back lost sales by reminding shoppers to complete their purchase through emails, pop-ups, SMS messages, and more. To fully optimize these tools and integrate them seamlessly into your store, many businesses turn to Shopify Development Services. With expert help, you can customize your recovery strategies, improve user experience, and boost conversions with tailored solutions.

In this blog, we’ll walk you through the best cart abandonment software for Shopify in 2025, their key features, pricing, and why they’re worth considering. Whether you're a beginner or an experienced store owner, this guide will help you choose the right tool to boost your conversions and recover more revenue.

What is Cart Abandonment and Why Does it Happen?

Cart abandonment happens when a customer adds items to their shopping cart but leaves your store before finishing the checkout process. According to industry research, the average cart abandonment rate is nearly 70%—that means 7 out of 10 shoppers are leaving without buying anything!

Common reasons for cart abandonment:

• Unexpected shipping costs

• Complicated checkout process

• Forced account creation

• Limited payment options

• Website errors or crashes

• Lack of trust in the site

This is where cart abandonment software comes in handy. These tools help you re-engage customers who dropped off and encourage them to complete their purchase.

Benefits of Using Cart Abandonment Software

Let’s quickly look at why using cart abandonment tools is a smart move for any Shopify business:

• Recover lost sales
  You can send automatic follow-ups to bring back hesitant buyers.

• Improve customer experience
  Personalized messages and reminders make shoppers feel valued.

• Increase conversion rates
  Turning abandoned carts into orders means more revenue.

• Automate your marketing
  Set up once and let the software do the work.

Top Cart Abandonment Software for Shopify in 2025

Now, let’s break down the best tools you can use in your Shopify store this year.

1. Klaviyo

Best for: Email & SMS recovery

Klaviyo is a leading marketing automation platform and one of the most popular choices among Shopify merchants. It offers smart abandoned cart workflows via email and SMS with deep customer segmentation.

Key Features:

• Pre-built abandoned cart flow

• Dynamic product blocks in emails

• A/B testing for campaigns

• SMS marketing integration

• Real-time analytics

Pros:

• Easy integration with Shopify

• Highly customizable emails

• Excellent deliverability

Cons:

• Might be overwhelming for beginners

Pricing: Free for up to 250 contacts; Paid plans start at $20/month.

2. Omnisend

Best for: All-in-one automation (email + SMS + push)

Omnisend combines email, SMS, and push notifications into a single platform. Its pre-built automation for abandoned carts is beginner-friendly yet powerful.

Key Features:

• Drag-and-drop email builder

• Multi-channel abandoned cart campaigns

• Product recommendation blocks

• Easy A/B testing

• Email performance tracking

Pros:

• Great for small to medium Shopify stores

• Simple setup

• Free plan available

Cons:

• Limited design templates compared to others

Pricing: Free for up to 250 contacts; Paid plans start at $16/month.

3. Privy

Best for: Pop-ups + Email marketing

Privy is known for its pop-up campaigns but also offers strong cart abandonment recovery tools. It’s designed specifically for Shopify and smaller eCommerce businesses.

Key Features:

• Exit-intent pop-ups

• Abandoned cart emails

• Coupons and discount codes

• Mobile-friendly templates

• Integrates with Klaviyo, Mailchimp, and more

Pros:

• Beginner-friendly

• Strong pop-up design options

• Great support team

Cons:

• Not ideal for larger brands needing advanced automation

Pricing: Free plan available; Paid plans start at $24/month.

4. Carti Abandoned Cart Recovery

Best for: Quick setup and automation

Carti is a Shopify-exclusive app built for abandoned cart recovery. It focuses on simplicity and automation, ideal for store owners who want results fast without much effort.

Key Features:

• Automated email & SMS sequences

• One-click setup

• Cart recovery dashboard

• GDPR-compliant messaging

• Analytics and reports

Pros:

• Easy to set up

• Works great for mobile shoppers

• Designed specifically for Shopify

Cons:

• Less flexible compared to full-scale email marketing tools

Pricing: Free plan available; Premium starts at $9.99/month.

5. Recart

Best for: Facebook Messenger cart recovery

Recart helps you reach customers directly via Facebook Messenger, which often gets better open and click rates than email.

Key Features:

• Messenger cart abandonment messages

• Order follow-up messages

• Automated flows

• One-tap opt-in

• Integration with other marketing tools

Pros:

• High engagement rates

• Unique channel (Messenger)

• Great for mobile-focused brands

Cons:

• Needs Facebook page integration

• Limited to Messenger for cart recovery

Pricing: Free trial available; Paid plans start at $29/month.

6. Tidio

Best for: Live chat + chatbot recovery

Tidio is a live chat and chatbot tool that also offers cart abandonment recovery. With AI-driven bots, you can automatically remind users about their cart while they browse or after they leave.

Key Features:

• Live chat and chatbot builder

• Abandoned cart reminders via chat

• Integration with Shopify and Messenger

• Visitor behavior tracking

Pros:

• Combining customer support + recovery

• Good for building relationships

• Helps with real-time engagement

Cons:

• Setup may take time

• Chat-based conversion depends on user interaction

Pricing: Free plan available; Paid plans start at $29/month.

Tips to Maximize Cart Recovery with Software

Simply installing a tool isn’t enough. Here are a few tips to get the most out of cart abandonment software:

1. Use multiple channels – Combine email, SMS, and push notifications to reach customers wherever they are.

2. Offer incentives – Discounts, free shipping, or limited-time deals can nudge customers to return.

3. Keep it short and friendly – Use clear, casual messaging in your follow-ups.

4. Time it right – Send the first message within 1 hour, then follow up after 24 hours.

5. Show products in emails – Remind them what they left behind with images and links.

6. Test and optimize – Run A/B tests to improve open rates, click rates, and conversions.

Final Thoughts

Cart abandonment is an unavoidable part of running an online store, but it doesn’t have to mean lost revenue. With the right software, Shopify store owners can recover a significant portion of abandoned carts and turn potential losses into profits. To get the most out of your cart recovery strategy, it’s a smart move to hire Shopify developers. They can help you set up, customize, and fine-tune the right tools to match your business needs and ensure a seamless experience for your customers.

Whether you’re looking for advanced automation, simple setup, or a multi-channel approach, there’s a tool on this list for every type of business. As we move through 2025, investing in a smart cart abandonment strategy will be a game-changer for your eCommerce growth.