We knew right away that we were in good hands at the Egyptair Airlines Addis Ababa Office journey began. Although it can be challenging to travel with two children and elderly parents, the personnel made the entire procedure simple, quick, and reassuring. The office was easy to find, and the personnel was really welcoming. We requested special meals, next-to-each seats, and assistance for my elderly mother, and a gracious agent listened to our requests. She took the effort to ensure we understand the transit schedule and baggage allowances for our layover in Cairo. We thought the personalized service was excellent. In addition to ensuring that our children had kid-friendly meals and activity packs aboard, the personnel also planned ahead for 

 Contact Details Of Egyptair Airlines Addis Ababa Office

1. Office Address: 2QF2+4PX, Churchill Ave, Addis Ababa, Ethiopia

2. Working Hours : 24 Hours

3. Contact Details: +1–888–839–0502

Services Offered by EgyptAir Airlines Addis Ababa Office

The EgyptAir office in Addis Ababa offers a wide range of essential services to support travelers with their domestic, regional, and international travel needs. The office operates as a key hub for customer interaction, offering personalized assistance in a professional setting. Below is a breakdown of the major services offered:

1. Flight Bookings and Reservations

One of the primary services is helping customers book new tickets. The office staff assists with choosing flight options, comparing routes and prices, and reserving seats based on customer preferences. They also offer special fare deals and explain baggage allowances during the booking process.

2. Ticket Changes and Cancellations

Customers can easily reschedule flights, update travel dates, or cancel bookings. The staff handles such requests with efficiency and ensures travelers understand the terms, fees, and refund policies.

3. Group and Corporate Travel Services

EgyptAir’s Addis Ababa office also caters to groups and corporate clients. These services include bulk bookings, discounted fares, flexible scheduling, and travel account management for companies, NGOs, and educational institutions.

4. Visa and Travel Documentation Guidance

Although EgyptAir doesn’t issue visas, the Addis office provides important travel information related to visa requirements, COVID-19 protocols, transit rules, and entry regulations for different countries, especially Egypt and onward destinations.

5. Frequent Flyer Program Assistance (EgyptAir Plus)

The office supports EgyptAir Plus members by helping them earn, redeem, and manage their frequent flyer miles. Staff provide information about membership tiers, benefits, and how to upgrade status or use points for extra services.

6. Baggage Services and Lost & Found Support

If a customer has baggage-related issues—such as lost or delayed luggage—the office coordinates with Cairo and local airport staff to track and resolve such concerns. They also advise on excess baggage policies and pre-purchase of additional luggage.

7. Special Services for Passengers with Needs

EgyptAir provides assistance for elderly passengers, unaccompanied minors, and travelers with medical or mobility needs. The Addis office ensures that special services are arranged in advance, including wheelchair access and in-flight medical support.

8. Travel Insurance and Ancillary Services

While the airline doesn’t directly sell travel insurance from the office, staff often recommend insurance partners or help customers understand the benefits of coverage for international travel. They may also provide support for hotel booking referrals and car rental options through EgyptAir’s global partners.

Conclusion

The  EgyptAir Airlines office in Addis Ababa stands as a full-service support center for travelers flying with the airline. With a wide range of offerings—from flight bookings and modifications to loyalty program support and personalized travel assistance—the office plays a vital role in ensuring a stress-free and efficient travel experience. Its professional staff, reliable service, and customer-oriented approach make it a trusted stop for anyone planning a journey with EgyptAir. Whether you're traveling for business, leisure, or emergency, the Addis Ababa office ensures you are well taken care of from the ground up.