If you're running a business in Baltimore and outsourcing your IT support, it's crucial to ensure you're getting real value. Many small and medium-sized businesses stick with underperforming providers simply because they don’t realize there’s a problem—until a major incident occurs. So how can you tell if your current IT services company is letting you down? Here are seven clear warning signs. Discover more about data backup and recovery by clicking here.

You experience frequent downtime or slow performance. Your technology should empower your operations, not hold them back. If systems are constantly crashing or running sluggishly, your IT provider is likely neglecting maintenance and optimization. NewPush prioritizes uptime and efficiency through proactive monitoring and timely interventions.

You’re constantly reacting to problems instead of preventing them. If your IT provider is always putting out fires instead of preventing them in the first place, they’re not being proactive. NewPush takes a preventative approach, identifying vulnerabilities before they become issues and implementing real-time security strategies to mitigate risk.

They don’t offer clear communication or reporting. Do you know what your IT provider is doing for you every month? Are they transparent about their work? A good provider should keep you informed. NewPush delivers detailed performance reports and clear, jargon-free updates so you always know your security posture.

Security is treated as an afterthought. In today’s world, cybersecurity must be a top priority—not a checkbox. If your current IT support isn't actively updating systems, enforcing strong policies, or testing your defenses, your business is at risk. NewPush places security at the center of every service, providing comprehensive protection against evolving threats.

Support is slow or unresponsive. When a problem arises, delays can cost you productivity and money. If your IT support takes hours—or even days—to respond, you deserve better. NewPush is known for its fast, friendly, and highly-responsive service, ensuring your issues are resolved quickly and efficiently.

You're overpaying for underwhelming service. Many businesses are stuck with expensive contracts that offer little return. If your costs are rising but your service quality isn’t, it’s time for a change. NewPush offers competitive pricing and measurable value without hidden fees or corner-cutting.

They lack industry-specific knowledge. Every business has unique IT requirements. If your provider isn’t familiar with your industry’s regulations or needs, they can’t properly protect your systems. NewPush brings specialized expertise tailored to your sector, whether it’s healthcare, finance, legal, or retail.

If any of these signs sound familiar, it’s time to reconsider your provider. NewPush helps Baltimore businesses take control of their IT and security—reliably, affordably, and professionally.