ANGER- How to Keep the Peace in the Workplace. Emotional strategies...

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2023-09-18 03:09:49 - Translate -

ANGER- How to Keep the Peace in the Workplace. Emotional strategies to create chemistry, not conflict. Reviewed by Michelle Quirk

KEY POINTS- High-pressure work environments can lead to aggression and animosity. Conflict often involves relationships of power imbalance. Aggression is often a response to feeling shamed or insulted. Source: Tina Koehler/Pixabay Anyone with a public-facing job knows that customer service is unpredictable. Many people are easygoing and kind; others are not....

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