SPARK Matrix™: CRM Customer Engagement Center, Q4 2024 — Leaders & Key Insights Click here: https://qksgroup.com/market-research/spark-matrix-crm-customer-engagement-center-q4-2024-8202 The CRM Customer Engagement Center (CEC) market is evolving as businesses aim to enhance customer experience and handle increasingly complex, multichannel interactions. Customers today expect timely, personalized, and proactive support across various platforms, prompting organizations to adopt omnichannel solutions that unify communication channels for seamless engagement.