How do market leaders in a tech category fare in terms of customer...

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2024-09-19 04:27:38 - Translate -

How do market leaders in a tech category fare in terms of customer satisfaction and reviews? By Hugo Keji

Market leaders in a tech category often experience a complex relationship between customer satisfaction and reviews. Their position as dominant players in the market leads to higher visibility and scrutiny, affecting both positive and negative feedback. Below are several factors that influence how market leaders fare in terms of customer satisfaction and reviews: 1. High Customer Expectations...

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